1. United States
2. Okla.
3. Letter

The proposed cuts to Social Security's telephone services are concerning and would severely disrupt the ability of millions of elderly and disabled Americans to access their hard-earned benefits. Shifting entirely to online and in-person services fails to account for the reality that many beneficiaries lack reliable internet access or the technological literacy to navigate complex websites and applications. The telephone system provides a vital lifeline, allowing those with mobility challenges, low English proficiency, or limited educational backgrounds to speak directly with trained staff about their claims and issues. Eliminating this crucial avenue would create immense barriers, potentially depriving vulnerable populations of the Social Security income they depend on for survival. While rooting out any legitimate fraud is a reasonable goal, the allegations of rampant abuse within the telephone system appear unfounded based on the evidence presented. Rather than taking drastic measures that could imperil service delivery, a more measured approach reviewing actual fraud data and considering potential solutions to address verified issues would be prudent. Preserving telephone access ensures Social Security can continue meeting its core mission of serving all Americans who have paid into the system, regardless of their technological capabilities or living situations. I urge you to carefully weigh the severe ramifications of these proposed cuts and prioritize maintaining crucial services for our nation's most vulnerable populations.